FAQ

We try to offer as many ways for new or existing partners to get in touch with us. We offer phone, live chat, email, and a support portal to be able to get in touch based off what works best for you and your needs. We are also working on expanding that list and allowing text messaging to work as well.

Yes! With a residential address we can still offer services at any speeds. Just know you will still be charged the same as a business. Please call for more details!

Some business are run out of homes, and the need for dedicated internet is enough to move to business services we offer. Other reasons we have seen people want our services at their residence is to get a static public IP address.

Megabits (Mb) and Megabytes (MB) are units of digital information that are used to measure data transfer rates, data storage capacity, and file size. The key difference between the two is that megabit is a unit of data transfer rate, whereas megabyte is a unit of data storage capacity and file size.

Dedicated fiber optic internet provides a dedicated connection between the service provider and the user, meaning that the bandwidth and network resources are exclusively allocated to the user, ensuring high-speed internet and reliable performance. This type of internet is ideal for businesses that have high internet usage demands, as it allows for maximum bandwidth and high-speed connectivity. Dedicated fiber is typically more expensive than shared fiber, but the additional cost can be worth it for businesses that require uninterrupted and high-speed internet.Shared fiber optic internet, on the other hand, is a more cost-effective option where multiple users share the same bandwidth and network resources. This type of internet is typically used by smaller businesses or individual users who do not require high bandwidth demands. Shared fiber can provide fast speeds and reliable performance as long as the number of users does not exceed the maximum capacity of the network. However, in times of high usage or peak hours, shared fiber can experience a slowdown in speeds.In summary, the choice between dedicated or shared fiber optic internet will depend on the specific needs and budget of the user. Dedicated fiber is best suited for businesses with high internet usage demands, while shared fiber is a more cost-effective option for smaller businesses or individual users who do not require high bandwidth demands.

Port speed and access speed are two terms that are commonly used when referring to internet or network connections.Port speed refers to the maximum speed at which data can be transferred through a specific port or interface on a device, such as a router or switch. It is typically measured in bits per second (bps) or gigabits per second (Gbps). Port speed is important when multiple devices are connected to a network, and they need to share the available bandwidth.Access speed, on the other hand, refers to the maximum speed at which a device or user can access the internet or network. It is the maximum speed that data can be transferred to or from the device. Access speed is usually measured in bits per second (bps) or megabits per second (Mbps) and is determined by the connection type and quality.For example, if a network switch has a port speed of 10 Gbps, it means that the maximum amount of data that can be transferred through that port is 10 Gbps. However, if a user is accessing the internet through a connection with an access speed of 100 Mbps, the user will not be able to transfer data at a speed greater than 100 Mbps, even if the network switch has a faster port speed.

Latency is a measure of the delay in communication between two devices or systems over a network. It is usually measured in milliseconds (ms) and represents the time it takes for a data packet to travel from its source to its destination and back again.Fiber-optic technology has lower latency compared to other types of internet connections such as cable or DSL. This is because fiber-optic cables transmit data using light, which travels through the cable much faster than electrical signals used by traditional copper cables.The low latency of fiber-optic connections is particularly beneficial for applications that require fast response times, such as video conferencing, and other real-time applications. Low latency ensures that there is minimal delay between the sending and receiving of data, resulting in a smoother and more responsive experience.In addition, fiber-optic connections are less prone to interference and signal loss, which can cause latency and other issues. This is because fiber-optic cables are made of glass or plastic and are immune to electromagnetic interference (EMI) and radio frequency interference (RFI).Overall, the low latency and reliability of fiber-optic connections make them an excellent choice for businesses and consumers who require high-speed internet connections for critical applications.

ONT stands for Optical Network Terminal. It is a device used in fiber-optic communications networks to convert optical signals transmitted over fiber-optic cables into electrical signals that can be used by home or business networks.The ONT is typically installed at the customer premises and serves as the interface between the fiber-optic network and the customer's equipment, such as a router or switch. The ONT usually includes one or more Ethernet ports that allow for connectivity to the customer's devices, such as computers or other networked equipment.

Yes! You can use your own device(s) with any of our data plans and add on a static IP address as well. The device does have to be compatible with our plans though. We have a list of supported manufacturers and/or device models in our knowledgebase area. As of now we support 340+ devices for both 4G and 5G.

Data pooling is only compatible with our 1GB, 2GB, 5GB, 10GB, 20GB, 30GB, and 50GB plans. If you have 2 10GB plans and pool them together both devices share 20GB so if one device uses 5GB and the other used 15GB you won't receive any overage charges in that billing period. To add data pooling to your plans please reachout to support to get it set up!

We can set your account up so when you hit your data plan amount the plan will not allow any more data usage and in turn will stop any data overages from occurring. Please let us know in the order comments if this is something you would like added to that plan or all your plans.

Yes! Our data plans work across the USA covering over 2.68 million square miles as of now. These plans do not work outside of the USA and won't allow traffic to pass if outside of our network coverage area.

All Peplink devices that have a 4G or 5G modem in them will work with any of our plans. If your Peplink device is a 5G capable one you are able to get our unlimited plans as well that are 100mbps or 200mbps. All of our plans can be a great addition to satellite connections with the Peplink Speedfusion service.